All of your questions answered
What exactly is Kenetik?
Kenetik is a powerful & delicious ketone beverage that can provide the brain & body boost you need to meet the demands of your busy day. Our new generation of ketones, pure D-beta-hydroxybutyric acid, is the source of this boost. It’s the same ketone molecule our bodies make, only made from renewable plants through a sustainable process. One bottle of Kenetik has the equivalent ketone power as 10g of ketone ester.
How should I drink Kenetik?
You should drink 1 bottle of Kenetik whenever you need a boost of energy, clarity and/or well-being. Drink a Kenetik to kickstart your day, conquer the midday slump or fuel a late night. You can also drink a Kenetik before an important performance such as a meeting, marathon or challenging project.
Can I drink more than one bottle of Kenetik a day?
Yes, you can drink up to 6 bottles of Kenetik a day! We recommend starting with one bottle a day and working up to 2 or more, if needed.
How can I contact the Kenetik team for support?
You can email us at email@example.com or fill out our contact form and our team will be happy to help you!
What happens if I don’t like Kenetik?
Before you request a return or refund, please make sure you chill your Kenetik in the fridge for at least 4-6 hours before drinking it. This helps enhance the taste! If you’ve tried this and still don’t enjoy your Kenetik, please send us an email at firstname.lastname@example.org within 30 days of your online purchase to request a return and/or refund (including shipping, if applicable). At this time, we can only offer refunds for your first order and our refunds are usually limited to one case per person.
What are the benefits of having a subscription?
There are so many benefits of having a subscription! Subscribers get our best discounts AND free shipping on every order, automatic shipments every month, dedicated support and exclusive perks. Our support team is here for subscribers for all things Kenetik! Shoot us a note to change order frequency, ask a question or even send us a picture of you with your Kenetik. Our email is email@example.com. Subscribers receive subscriber-only discounts, early access to new flavors and products, and more via email. Important note: the longer you have a subscription, the better the rewards!
When should I expect to receive my subscription?
You can expect to receive your subscription cases 4-7 days after you placed your initial order and then every 30 days after that!
How do I adjust my subscription?
You can make adjustments to your subscription through your subscription account! Login here. You’ll be able to adjust the number of cases in your upcoming shipment, adjust the frequency of your shipments and even skip a shipment (if necessary). If you have any questions about adjusting your subscription, don’t hesitate to email our dedicated support team at firstname.lastname@example.org.
What forms of payment can I use?
We accept all major credit cards, as well as Shop Pay, Apple Pay and Google Pay!
Is my payment information safe?
Of course! We would never sell your payment information and take the necessary measures to ensure the safety of all your information.
How long does it take to process a refund?
Refunds usually take 3-5 business days to process on your end - the exact timing depends on your bank.
How can I update my payment information for my subscription?
You can update your payment information through your subscription account! Login here. If you have any questions, please don’t hesitate to contact our dedicated support team at email@example.com.
What is Shop Pay Installments?
Checking out with Shop Pay Installments gives you the option to pay for your order over time in 4 installments with no extra charge to you.
Can I drink Kenetik while pregnant or breastfeeding?
While ketones are a molecule our bodies can produce themselves, we always recommend checking with your doctor (or other primary care provider) before trying a new beverage.
Can diabetics drink Kenetik?
While there is no added sugar, we always recommend checking with your doctor (or other primary care provider) before trying a new beverage.
Can children drink Kenetik?
Ketones are a molecule that our bodies naturally produce, in children as well as adults. We recommend checking with your doctor (or other primary care provider) before allowing your child to drink Kenetik.
Where can I find nutritional information?
You can find Kenetik’s nutritional information in the section just above this FAQ section or on our Ingredients page.
Does Kenetik contain caffeine?
Nope! We’re proudly caffeine free. The boost of energy you experience when you drink Kenetik comes from electrolytes and ketones.
Does Kenetik contain any added sugar?
No added sugar here! We use non-artificial sweeteners derived from plants, like monk fruit and stevia, to create the delicious taste of Kenetik.
Is Kenetik keto-friendly?
Absolutely! Kenetik has no added sugar and 0 net carbs. For more information, see our Ingredients page. The 60 calories in our drink are from the ketones.
Is Kenetik fasting-friendly?
You know it! Kenetik can actually help you keep your fast for longer by maintaining your elevated ketone levels.
Is Kenetik plant-based?
Yes, our ketones are made from renewable plants through a revolutionary, carbon-negative process! Our non-artificial sweeteners are also plant-based.