Frequently Asked Questions
FAQ
All of Your Questions Answered
Product & Health Benefits
Kenetik is a powerful & delicious ketone beverage that can provide the brain & body boost you need to meet the demands of your busy day. Our new generation of ketones, pure D-beta-hydroxybutyric acid, is the source of this boost. It’s the same ketone molecule our bodies make, only made from renewable plants through a sustainable process. One bottle of Kenetik has the equivalent ketone power as 10g of ketone ester.
You should drink 1 bottle of Kenetik whenever you need a boost of energy, clarity and/or well-being. Drink a Kenetik to kickstart your day, conquer the midday slump or fuel a late night. You can also drink a Kenetik before an important performance such as a meeting, marathon or challenging project.
Yes, you can drink up to 6 bottles of Kenetik a day! We recommend starting with one bottle a day and working up to 2 or more, if needed.
While ketones are a molecule our bodies can produce themselves, we always recommend checking with your doctor (or other primary care provider) before trying a new beverage.
While there is no added sugar, we always recommend checking with your doctor (or other primary care provider) before trying a new beverage.
Ketones are a molecule that our bodies naturally produce, in children as well as adults. We recommend checking with your doctor (or other primary care provider) before allowing your child to drink Kenetik.
Checkout & Customer Support
You can email us at hello@drinkkenetik.com or fill out our contact form and our team will be happy to help you!
Before you request a return or refund, please make sure you chill your Kenetik in the fridge for at least 4-6 hours before drinking it. This helps enhance the taste! If you’ve tried this and still don’t enjoy your Kenetik, please send us an email at hello@drinkkenetik.com within 30 days of your online purchase to request a return and/or refund (including shipping, if applicable). At this time, we can only offer refunds for your first order and our refunds are usually limited to one case per person.
Of course! We would never sell your payment information and take the necessary measures to ensure the safety of all your information.
We accept all major credit cards, as well as Shop Pay, Apple Pay and Google Pay!
Checking out with Shop Pay Installments gives you the option to pay for your order over time in 4 installments with no extra charge to you.
Refunds usually take 3-5 business days to process on your end - the exact timing depends on your bank.
Subscriptions
There are so many benefits of having a subscription! Subscribers get our best discounts AND free shipping on every order, automatic shipments every month, dedicated support and exclusive perks. Our support team is here for subscribers for all things Kenetik! Shoot us a note to change order frequency, ask a question or even send us a picture of you with your Kenetik. Our email is subscribers@drinkkenetik.com. Subscribers receive subscriber-only discounts, early access to new flavors and products, and more via email. Important note: the longer you have a subscription, the better the rewards!
You can expect to receive your subscription cases 4-7 days after you placed your initial order and then every 30 days after that!
You can make adjustments to your subscription through your subscription account! Login here. You’ll be able to adjust the number of cases in your upcoming shipment, adjust the frequency of your shipments and even skip a shipment (if necessary). If you have any questions about adjusting your subscription, don’t hesitate to email our dedicated support team at subscribers@drinkkenetik.com.
You can update your payment information through your subscription account! Login here. If you have any questions, please don’t hesitate to contact our dedicated support team at subscribers@drinkkenetik.com.
