Last Updated: July 17, 2023

 

At Kenetik, we are committed to providing you with the utmost flexibility and control over your purchases. Our Subscription Cancellation Policy has been crafted to uphold these values and ensure that our customers always have the option to modify or terminate their subscription as per their convenience. By subscribing to our services, you agree to the terms outlined in this Subscription Cancellation Policy.

 

1. Cancellation:

Subscribers may cancel their subscription at any time. There are no cancellation fees. Upon cancellation, you will not be billed for any subsequent subscription cycles. Your cancellation will take effect from the next billing cycle and you will not be eligible for a refund for the current billing cycle if your order has already been processed.

To cancel your subscription, please log into your account, go to 'Subscriptions,' choose the subscription you wish to cancel and click on the 'Cancel' option. Your cancellation request will be processed immediately.

 

2. Modification:

Subscribers can modify the product, flavor, order frequency, and delivery date of their subscriptions as per their needs. These changes can be made by logging into your account, navigating to 'Subscriptions,' selecting the subscription you wish to modify, and making the necessary adjustments.

 

3. Pause Subscription:

We understand there may be times when you want to pause your subscription. Subscribers can temporarily halt their subscription by logging into their account, going to 'Subscriptions,' selecting the subscription they want to pause, and clicking on the 'Pause' option. You can resume your subscription whenever you wish by following a similar procedure.

 

4. Refunds:

As we strive to process and ship orders as quickly as possible, refunds are not offered for products that have been processed for shipping. If you decide to cancel your subscription, you will not receive a refund for any order that has already been processed. Please ensure you cancel or modify your subscription before your next order processing date to avoid any unwanted charges.

 

5. Customer Service:

If you encounter any issues or have any questions regarding your subscription or the cancellation process, our customer service team is more than happy to assist. You can reach us via the 'Contact Us' page on our website or by sending an email to team@drinkkenetik.com. 

We appreciate your understanding and cooperation in relation to our Subscription Cancellation Policy. Our primary aim is to provide a hassle-free experience with Kenetik, your trusted provider of healthy energy drinks.